FUNToken is the leading crypto gaming company that aims to revolutionise the gaming industry by harnessing the power of blockchain and Web3 technologies to create “trustless” gaming ecosystems that users can rely on and operators can implement effortlessly.
Our mission is to create a seamless and secure gaming experience for players worldwide, while providing transparency and fairness in every aspect of our games. We believe that combining cutting-edge technology with creative gameplay can unlock new possibilities and redefine the way people engage with gaming.
At FUNToken, we foster a culture of innovation, collaboration, and continuous learning. We are passionate about creating exceptional gaming experiences that captivate players and push the boundaries of what’s possible. Join us on this exciting journey as we shape the future of crypto gaming.
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A Curaçao-licensed online casino, dPlay is integrated into the FUNToken gaming ecosystem. With dPlay, players can immerse themselves in thrilling content, enjoy fair gameplay, and experience seamless and secure payment options.
By leveraging the services and applications provided by the FUNToken ecosystem, dPlay.casino revolutionizes the gaming industry by introducing innovation and convenience.
Moreover, users of FreeBitco.in, a widely used Bitcoin faucet, can effortlessly connect their wallets to dPlay, granting them access to a world of endless and secure entertainment with just a single sign-in.
About the role:
The Operations Associate for dPlay.casino plays a crucial role in supporting the smooth functioning of various operational aspects within the casino. This position requires a detail-oriented individual who can multitask effectively to ensure the casino’s day-to-day operations run efficiently and players have a seamless gaming experience.
- Player Account Management:
- Handle player registrations, verifications, and account updates in accordance with the casino’s policies and regulatory requirements.
- Assist players with inquiries related to their accounts, deposits, withdrawals, and other account-related matters.
- Monitor and address player feedback and complaints promptly and professionally.
- Payment Processing:
- Facilitate payment transactions and ensure secure and timely processing of deposits and withdrawals.
- Collaborate with the finance team to resolve payment-related issues and discrepancies.
- Stay up-to-date with payment methods and industry trends to optimize the payment process for players.
- Gaming Platform Management:
- Monitor the online casino platform for any technical issues or glitches and escalate them to the IT team for prompt resolution.
- Coordinate with game providers to ensure all casino games are functional and accessible to players.
- Conduct periodic testing of the casino platform to ensure functionality and user-friendliness.
- Compliance and Regulatory Support:
- Assist in ensuring the online casino’s compliance with relevant gambling laws and regulations.
- Help maintain records and documentation required for regulatory audits and reporting.
- Collaborate with the compliance team to implement necessary changes based on updates in regulations.
- Customer Support:
- Provide responsive and courteous customer support through various communication channels, such as live chat, email, and phone.
- Assist players in resolving issues related to games, bonuses, promotions, and general inquiries.
- Monitor customer support performance metrics and suggest improvements to enhance customer satisfaction.
- Promotions and Marketing Support:
- Support the execution of marketing campaigns and promotional activities to attract new players and retain existing ones.
- Ensure that bonuses, free spins, and other promotional offers are accurately credited to eligible players.
- Track the performance of promotions and provide feedback to the marketing team.
- Responsible Gaming:
- Promote responsible gaming practices and assist in implementing measures to prevent compulsive gambling.
- Monitor player behavior and flag potential signs of gambling-related issues for appropriate action.
- Experience in online casino operations or a related field.
- Knowledge of online casino games, payment processing, and customer support procedures.
- Knowledge of crypto currency, blockchain technologies, and Web 3.0.
- Familiarity with responsible gaming practices and regulatory requirements in the online gambling industry.
- Excellent communication and interpersonal skills to interact effectively with players and team members.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficiency in using casino management software, Google Workspace, spreadsheet, and customer support tools.
- Experience with SendGrid, social media administration.
- Familiarity of fraud detection and prevention in iGaming and/or blockchain is a huge plus.
- Knowledge of AI tools and technologies is a plus.
Apply for this role …
If you think you’re a good fit, please send your CV and a covering email to [email protected]